/**
 * eFenix Desk - Frontend Styles
 *
 * @package EfenixDesk
 */

/* ==========================================================================
   Variables & Base Styles
   ========================================================================== */

.efenix-desk-frontend {
    --efd-primary: #2563eb;
    --efd-primary-hover: #1d4ed8;
    --efd-secondary: #64748b;
    --efd-success: #22c55e;
    --efd-warning: #f59e0b;
    --efd-danger: #ef4444;
    --efd-info: #3b82f6;
    
    --efd-bg: #ffffff;
    --efd-bg-alt: #f8fafc;
    --efd-border: #e2e8f0;
    --efd-text: #1e293b;
    --efd-text-muted: #64748b;
    
    --efd-radius: 8px;
    --efd-radius-lg: 12px;
    --efd-shadow: 0 1px 3px rgba(0, 0, 0, 0.1);
    --efd-shadow-md: 0 4px 6px -1px rgba(0, 0, 0, 0.1);
    
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif;
    font-size: 15px;
    line-height: 1.6;
    color: var(--efd-text);
    max-width: 900px;
    margin: 0 auto;
    padding: 20px;
}

.efenix-desk-frontend *,
.efenix-desk-frontend *::before,
.efenix-desk-frontend *::after {
    box-sizing: border-box;
}

/* ==========================================================================
   Header
   ========================================================================== */

.efenix-desk-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-wrap: wrap;
    gap: 15px;
    margin-bottom: 25px;
    padding-bottom: 20px;
    border-bottom: 1px solid var(--efd-border);
}

.efenix-desk-header h2 {
    margin: 0;
    font-size: 1.5rem;
    font-weight: 600;
    color: var(--efd-text);
}

.efenix-desk-header-left {
    flex: 1;
}

.efenix-desk-back-link {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    color: var(--efd-secondary);
    text-decoration: none;
    font-size: 0.875rem;
    margin-bottom: 10px;
}

.efenix-desk-back-link:hover {
    color: var(--efd-primary);
}

.efenix-desk-ticket-number {
    display: inline-block;
    background: var(--efd-bg-alt);
    padding: 2px 8px;
    border-radius: 4px;
    font-size: 0.8rem;
    font-weight: 500;
    color: var(--efd-secondary);
    margin-right: 10px;
}

/* ==========================================================================
   Buttons
   ========================================================================== */

.efenix-desk-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    padding: 10px 20px;
    font-size: 0.9375rem;
    font-weight: 500;
    text-decoration: none;
    border: none;
    border-radius: var(--efd-radius);
    cursor: pointer;
    transition: all 0.2s ease;
    line-height: 1.4;
}

.efenix-desk-btn .dashicons {
    font-size: 18px;
    width: 18px;
    height: 18px;
}

.efenix-desk-btn-primary {
    background: var(--efd-primary);
    color: #fff;
}

.efenix-desk-btn-primary:hover {
    background: var(--efd-primary-hover);
    color: #fff;
}

.efenix-desk-btn-secondary {
    background: var(--efd-bg-alt);
    color: var(--efd-text);
    border: 1px solid var(--efd-border);
}

.efenix-desk-btn-secondary:hover {
    background: var(--efd-border);
}

.efenix-desk-btn-danger {
    background: var(--efd-danger);
    color: #fff;
}

.efenix-desk-btn-danger:hover {
    background: #dc2626;
    color: #fff;
}

.efenix-desk-btn-small {
    padding: 6px 12px;
    font-size: 0.8125rem;
}

.efenix-desk-btn-large {
    padding: 14px 28px;
    font-size: 1rem;
}

.efenix-desk-btn:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

/* ==========================================================================
   Badges
   ========================================================================== */

.efenix-desk-badge {
    display: inline-block;
    padding: 4px 10px;
    font-size: 0.75rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.025em;
    border-radius: 20px;
}

/* Status badges */
.efenix-desk-status-open {
    background: #dbeafe;
    color: #1e40af;
}

.efenix-desk-status-in_progress {
    background: #fef3c7;
    color: #92400e;
}

.efenix-desk-status-resolved {
    background: #d1fae5;
    color: #065f46;
}

.efenix-desk-status-closed {
    background: #e2e8f0;
    color: #475569;
}

/* Priority badges */
.efenix-desk-priority-low {
    background: #e0e7ff;
    color: #3730a3;
}

.efenix-desk-priority-medium {
    background: #fef3c7;
    color: #92400e;
}

.efenix-desk-priority-high {
    background: #fee2e2;
    color: #991b1b;
}

.efenix-desk-priority-urgent {
    background: #ef4444;
    color: #fff;
}

/* ==========================================================================
   Filters
   ========================================================================== */

.efenix-desk-filters {
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-wrap: wrap;
    gap: 15px;
    margin-bottom: 20px;
    padding: 15px;
    background: var(--efd-bg-alt);
    border-radius: var(--efd-radius);
}

.efenix-desk-filter-form {
    display: flex;
    gap: 10px;
}

.efenix-desk-tickets-count {
    color: var(--efd-text-muted);
    font-size: 0.875rem;
}

/* ==========================================================================
   Tickets List
   ========================================================================== */

.efenix-desk-tickets-list {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.efenix-desk-ticket-card {
    display: flex;
    align-items: center;
    gap: 20px;
    padding: 18px 20px;
    background: var(--efd-bg);
    border: 1px solid var(--efd-border);
    border-radius: var(--efd-radius);
    transition: all 0.2s ease;
}

.efenix-desk-ticket-card:hover {
    border-color: var(--efd-primary);
    box-shadow: var(--efd-shadow-md);
}

.efenix-desk-ticket-main {
    flex: 1;
    min-width: 0;
}

.efenix-desk-ticket-card .efenix-desk-ticket-number {
    font-size: 0.75rem;
    margin-bottom: 5px;
}

.efenix-desk-ticket-subject {
    margin: 0 0 8px 0;
    font-size: 1rem;
    font-weight: 500;
}

.efenix-desk-ticket-subject a {
    color: var(--efd-text);
    text-decoration: none;
}

.efenix-desk-ticket-subject a:hover {
    color: var(--efd-primary);
}

.efenix-desk-ticket-meta {
    display: flex;
    gap: 15px;
    font-size: 0.8125rem;
    color: var(--efd-text-muted);
}

.efenix-desk-ticket-meta .dashicons {
    font-size: 14px;
    width: 14px;
    height: 14px;
    margin-right: 3px;
    vertical-align: middle;
}

.efenix-desk-ticket-badges {
    display: flex;
    gap: 8px;
    flex-shrink: 0;
}

.efenix-desk-ticket-action {
    flex-shrink: 0;
}

/* ==========================================================================
   Empty State
   ========================================================================== */

.efenix-desk-empty-state {
    text-align: center;
    padding: 60px 20px;
    background: var(--efd-bg-alt);
    border-radius: var(--efd-radius-lg);
}

.efenix-desk-empty-icon {
    margin-bottom: 20px;
}

.efenix-desk-empty-icon .dashicons {
    font-size: 64px;
    width: 64px;
    height: 64px;
    color: var(--efd-border);
}

.efenix-desk-empty-state h3 {
    margin: 0 0 10px 0;
    font-size: 1.25rem;
    color: var(--efd-text);
}

.efenix-desk-empty-state p {
    margin: 0 0 20px 0;
    color: var(--efd-text-muted);
}

/* ==========================================================================
   Pagination
   ========================================================================== */

.efenix-desk-pagination {
    display: flex;
    justify-content: center;
    align-items: center;
    gap: 15px;
    margin-top: 25px;
    padding-top: 20px;
    border-top: 1px solid var(--efd-border);
}

.efenix-desk-page-link {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    padding: 8px 15px;
    background: var(--efd-bg);
    border: 1px solid var(--efd-border);
    border-radius: var(--efd-radius);
    color: var(--efd-text);
    text-decoration: none;
    font-size: 0.875rem;
}

.efenix-desk-page-link:hover {
    background: var(--efd-bg-alt);
    border-color: var(--efd-primary);
    color: var(--efd-primary);
}

.efenix-desk-page-info {
    color: var(--efd-text-muted);
    font-size: 0.875rem;
}

/* ==========================================================================
   Form Styles
   ========================================================================== */

.efenix-desk-form-container {
    background: var(--efd-bg);
    border: 1px solid var(--efd-border);
    border-radius: var(--efd-radius-lg);
    padding: 30px;
}

.efenix-desk-form-group {
    margin-bottom: 20px;
}

.efenix-desk-form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 20px;
}

@media (max-width: 600px) {
    .efenix-desk-form-row {
        grid-template-columns: 1fr;
    }
}

.efenix-desk-label {
    display: block;
    margin-bottom: 6px;
    font-weight: 500;
    color: var(--efd-text);
}

.efenix-desk-label .required {
    color: var(--efd-danger);
}

.efenix-desk-label .optional {
    font-weight: 400;
    color: var(--efd-text-muted);
}

.efenix-desk-input,
.efenix-desk-select,
.efenix-desk-textarea {
    width: 100%;
    padding: 12px 15px;
    font-size: 0.9375rem;
    line-height: 1.5;
    color: var(--efd-text);
    background: var(--efd-bg);
    border: 1px solid var(--efd-border);
    border-radius: var(--efd-radius);
    transition: border-color 0.2s, box-shadow 0.2s;
}

.efenix-desk-input:focus,
.efenix-desk-select:focus,
.efenix-desk-textarea:focus {
    outline: none;
    border-color: var(--efd-primary);
    box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.1);
}

.efenix-desk-textarea {
    resize: vertical;
    min-height: 120px;
}

.efenix-desk-char-count {
    display: block;
    text-align: right;
    font-size: 0.75rem;
    color: var(--efd-text-muted);
    margin-top: 4px;
}

.efenix-desk-help-text {
    margin: 8px 0 0 0;
    font-size: 0.8125rem;
    color: var(--efd-text-muted);
}

/* Priority Options */
.efenix-desk-priority-options {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
}

.efenix-desk-priority-option {
    cursor: pointer;
}

.efenix-desk-priority-option input {
    display: none;
}

.efenix-desk-priority-badge {
    display: inline-block;
    padding: 8px 16px;
    border-radius: 20px;
    font-size: 0.8125rem;
    font-weight: 500;
    border: 2px solid transparent;
    transition: all 0.2s ease;
}

.efenix-desk-priority-option input:checked + .efenix-desk-priority-badge {
    border-color: currentColor;
    transform: scale(1.05);
}

/* File Upload */
.efenix-desk-file-upload {
    position: relative;
}

.efenix-desk-file-input {
    position: absolute;
    width: 1px;
    height: 1px;
    padding: 0;
    margin: -1px;
    overflow: hidden;
    clip: rect(0, 0, 0, 0);
    border: 0;
}

.efenix-desk-file-label {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    padding: 30px;
    background: var(--efd-bg-alt);
    border: 2px dashed var(--efd-border);
    border-radius: var(--efd-radius);
    cursor: pointer;
    transition: all 0.2s ease;
}

.efenix-desk-file-label:hover {
    border-color: var(--efd-primary);
    background: #f1f5f9;
}

.efenix-desk-file-label .dashicons {
    font-size: 32px;
    width: 32px;
    height: 32px;
    color: var(--efd-secondary);
    margin-bottom: 10px;
}

.efenix-desk-file-text {
    font-weight: 500;
    color: var(--efd-text);
}

.efenix-desk-file-hint {
    font-size: 0.75rem;
    color: var(--efd-text-muted);
    margin-top: 5px;
}

.efenix-desk-file-list {
    margin-top: 10px;
}

.efenix-desk-file-item {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 8px 12px;
    background: var(--efd-bg-alt);
    border-radius: var(--efd-radius);
    margin-bottom: 5px;
    font-size: 0.875rem;
}

.efenix-desk-file-item .dashicons {
    color: var(--efd-secondary);
}

.efenix-desk-file-remove {
    margin-left: auto;
    color: var(--efd-danger);
    cursor: pointer;
}

/* Inline file upload (for replies) */
.efenix-desk-file-upload-small .efenix-desk-file-label-inline {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    padding: 8px 15px;
    background: var(--efd-bg-alt);
    border: 1px solid var(--efd-border);
    border-radius: var(--efd-radius);
    cursor: pointer;
    font-size: 0.875rem;
    color: var(--efd-secondary);
}

.efenix-desk-file-upload-small .efenix-desk-file-label-inline:hover {
    background: var(--efd-border);
}

/* Form Actions */
.efenix-desk-form-actions {
    margin-top: 25px;
    padding-top: 20px;
    border-top: 1px solid var(--efd-border);
}

/* ==========================================================================
   Ticket Info Bar
   ========================================================================== */

.efenix-desk-ticket-info-bar {
    display: flex;
    flex-wrap: wrap;
    gap: 20px;
    padding: 15px 20px;
    background: var(--efd-bg-alt);
    border-radius: var(--efd-radius);
    margin-bottom: 25px;
}

.efenix-desk-info-item {
    display: flex;
    flex-direction: column;
    gap: 4px;
}

.efenix-desk-info-label {
    font-size: 0.75rem;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: var(--efd-text-muted);
}

.efenix-desk-info-value {
    font-weight: 500;
    color: var(--efd-text);
}

/* ==========================================================================
   Conversation / Messages
   ========================================================================== */

.efenix-desk-conversation {
    display: flex;
    flex-direction: column;
    gap: 20px;
    margin-bottom: 30px;
}

.efenix-desk-message {
    display: flex;
    gap: 15px;
}

.efenix-desk-message-avatar img {
    width: 48px;
    height: 48px;
    border-radius: 50%;
}

.efenix-desk-message-content {
    flex: 1;
    min-width: 0;
}

.efenix-desk-message-header {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 8px;
}

.efenix-desk-message-author {
    font-weight: 600;
    color: var(--efd-text);
}

.efenix-desk-staff-badge {
    display: inline-block;
    padding: 2px 8px;
    background: var(--efd-primary);
    color: #fff;
    font-size: 0.6875rem;
    font-weight: 500;
    border-radius: 10px;
    text-transform: uppercase;
}

.efenix-desk-message-date {
    font-size: 0.8125rem;
    color: var(--efd-text-muted);
}

.efenix-desk-message-body {
    padding: 15px 20px;
    background: var(--efd-bg-alt);
    border-radius: var(--efd-radius);
    border: 1px solid var(--efd-border);
}

.efenix-desk-message-body p:first-child {
    margin-top: 0;
}

.efenix-desk-message-body p:last-child {
    margin-bottom: 0;
}

/* HTML Content Styling */
.efenix-desk-message-body ul,
.efenix-desk-message-body ol {
    margin: 0.5em 0 0.5em 1.5em;
    padding: 0;
}

.efenix-desk-message-body li {
    margin-bottom: 0.25em;
}

.efenix-desk-message-body a {
    color: var(--efd-primary);
    text-decoration: underline;
}

.efenix-desk-message-body a:hover {
    color: var(--efd-primary-dark);
}

.efenix-desk-message-body blockquote {
    margin: 1em 0;
    padding: 0.5em 1em;
    border-left: 3px solid var(--efd-border);
    background: var(--efd-bg);
    color: var(--efd-text-muted);
}

.efenix-desk-message-body table {
    border-collapse: collapse;
    margin: 1em 0;
    width: 100%;
}

.efenix-desk-message-body table td,
.efenix-desk-message-body table th {
    border: 1px solid var(--efd-border);
    padding: 8px;
    text-align: left;
}

.efenix-desk-message-body img {
    max-width: 100%;
    height: auto;
}

/* Staff message styling */
.efenix-desk-message-staff .efenix-desk-message-body {
    background: #eff6ff;
    border-color: #bfdbfe;
}

/* Original message highlight */
.efenix-desk-message-original .efenix-desk-message-body {
    border-left: 3px solid var(--efd-primary);
}

/* ==========================================================================
   Reply Form
   ========================================================================== */

.efenix-desk-reply-form-container {
    padding: 25px;
    background: var(--efd-bg);
    border: 1px solid var(--efd-border);
    border-radius: var(--efd-radius-lg);
}

.efenix-desk-reply-form-container h3 {
    margin: 0 0 15px 0;
    font-size: 1rem;
    font-weight: 600;
}

/* ==========================================================================
   Closed Ticket Notice
   ========================================================================== */

.efenix-desk-closed-notice {
    text-align: center;
    padding: 30px;
    background: var(--efd-bg-alt);
    border-radius: var(--efd-radius-lg);
    border: 1px solid var(--efd-border);
}

.efenix-desk-closed-notice .dashicons {
    font-size: 40px;
    width: 40px;
    height: 40px;
    color: var(--efd-secondary);
    margin-bottom: 15px;
}

.efenix-desk-closed-notice p {
    margin: 0 0 20px 0;
    color: var(--efd-text-muted);
}

/* ==========================================================================
   Success Message
   ========================================================================== */

.efenix-desk-success-message {
    text-align: center;
    padding: 50px 30px;
    background: #f0fdf4;
    border: 1px solid #86efac;
    border-radius: var(--efd-radius-lg);
}

.efenix-desk-success-icon .dashicons {
    font-size: 64px;
    width: 64px;
    height: 64px;
    color: var(--efd-success);
}

.efenix-desk-success-message h3 {
    margin: 20px 0 10px 0;
    font-size: 1.5rem;
    color: #166534;
}

.efenix-desk-success-message p {
    margin: 0 0 15px 0;
    color: #15803d;
}

.efenix-desk-ticket-number-display {
    font-size: 1.125rem;
}

.efenix-desk-success-actions {
    display: flex;
    justify-content: center;
    gap: 10px;
    margin-top: 25px;
}

/* ==========================================================================
   Notices
   ========================================================================== */

.efenix-desk-notice {
    padding: 20px;
    border-radius: var(--efd-radius);
    margin-bottom: 20px;
}

.efenix-desk-notice p {
    margin: 0 0 10px 0;
}

.efenix-desk-notice p:last-child {
    margin-bottom: 0;
}

.efenix-desk-notice-warning {
    background: #fffbeb;
    border: 1px solid #fcd34d;
    color: #92400e;
}

.efenix-desk-notice-error {
    background: #fef2f2;
    border: 1px solid #fecaca;
    color: #991b1b;
}

/* ==========================================================================
   Spinner
   ========================================================================== */

.efenix-desk-spinner {
    display: inline-block;
    width: 16px;
    height: 16px;
    border: 2px solid rgba(255, 255, 255, 0.3);
    border-radius: 50%;
    border-top-color: #fff;
    animation: efenix-spin 0.8s linear infinite;
}

@keyframes efenix-spin {
    to {
        transform: rotate(360deg);
    }
}

/* ==========================================================================
   Responsive
   ========================================================================== */

@media (max-width: 768px) {
    .efenix-desk-frontend {
        padding: 15px;
    }
    
    .efenix-desk-header {
        flex-direction: column;
        align-items: flex-start;
    }
    
    .efenix-desk-ticket-card {
        flex-direction: column;
        align-items: flex-start;
    }
    
    .efenix-desk-ticket-badges {
        margin-top: 10px;
    }
    
    .efenix-desk-ticket-action {
        width: 100%;
        margin-top: 10px;
    }
    
    .efenix-desk-ticket-action .efenix-desk-btn {
        width: 100%;
    }
    
    .efenix-desk-filters {
        flex-direction: column;
        align-items: stretch;
    }
    
    .efenix-desk-filter-form {
        width: 100%;
    }
    
    .efenix-desk-filter-form .efenix-desk-select {
        flex: 1;
    }
    
    .efenix-desk-form-container {
        padding: 20px;
    }
    
    .efenix-desk-ticket-info-bar {
        gap: 15px;
    }
    
    .efenix-desk-info-item {
        min-width: calc(50% - 10px);
    }
}

/* ==========================================================================
   Attachments
   ========================================================================== */

.efenix-desk-message-attachments {
    margin-top: 15px;
    padding-top: 15px;
    border-top: 1px solid #e0e0e0;
}

.efenix-desk-message-attachments strong {
    display: flex;
    align-items: center;
    gap: 5px;
    font-size: 13px;
    color: #666;
    margin-bottom: 8px;
}

.efenix-desk-message-attachments .dashicons {
    font-size: 16px;
    width: 16px;
    height: 16px;
}

.efenix-desk-attachments-list {
    list-style: none;
    margin: 0;
    padding: 0;
}

.efenix-desk-attachments-list li {
    padding: 5px 0;
    display: flex;
    align-items: center;
    gap: 8px;
}

.efenix-desk-attachments-list a {
    color: #0073aa;
    text-decoration: none;
}

.efenix-desk-attachments-list a:hover {
    text-decoration: underline;
}

.efenix-desk-attachment-size {
    color: #999;
    font-size: 12px;
}